Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
What are Superblue Miami’s operating hours?

SuperBlue Miami operates during the following hours:

- Monday–Thursday: 11am–7pm
- Friday–Saturday: 10am–8pm
- Sunday: 10am–7pm

Please note that these hours are subject to change, and we recommend checking our website for the most up-to-date information on operating hours, special events, and any holiday closures. We look forward to seeing you at our immersive art experience!

Visit the Superblue Google Business Profile for updates and upcoming events in Miami.

Overview
Overview
General
General
What is the best way to contact Superblue Miami?

To reach Superblue Miami directly, call 1-786-697-3405 or email miami@superblue.com

Overview
Overview
General
General
Is photography allowed inside Superblue Miami?
  • Guests are welcome to take photos and videos for personal use as they experience the immersive art spaces, however photo shoots and commercial photography are not permitted without prior approval from our Marketing Team. Please note, use of tripods, gimbals, stabilizers, or selfie sticks is not allowed (handheld devices only). Camera lenses larger than 150mm are not permitted. Lastly, all photography is strictly prohibited in James Turrell’s Ganzfeld installation. Please contact marketing@superblue.com for information about photoshoots and commercial photography.
  • Note on photography equipment: Additional camera attachments, such as ring lights, external flashes, external viewing screens, drone cameras, and additional large lenses are not permitted. If you have any questions on our photography guidelines please contact miami@superblue.com.
  • Influencers that are interested in visiting our immersive art space can email social@superblue.com for more information.
Overview
Overview
General
General
Where are the bathrooms located?

Bathrooms are located in the lobby area.

Overview
Overview
General
General
Is there a coat or bag check?

Lockers available in the lobby area to store personal belongings. Please note that bags/backpacks larger than 12x12x12in are not allowed in installations. Please use our free lockers for bags larger than stated above. Please see the front desk associates for help with bags and lockers.

Overview
Overview
General
General
Are any items prohibited inside Superblue Miami?

Outside food or drink (unless for medical purposes), liquids other than water, glass containers, aerosol cans, weapons, and hazardous materials are not permitted.

Overview
Overview
General
General
Does Superblue Miami offer tours?

Guided tours are offered in English and Spanish daily at 1pm. Customized tours are also available. Please contact groups@superblue.com and we will be in touch to plan your visit.

Overview
Overview
General
General
Are large groups allowed to visit Superblue Miami?

Immersive experience groups of 10 or more must be scheduled in advance. Please contact groups@superblue.com and we will be in touch to plan your visit.

Overview
Overview
General
General
Does Superblue Miami offer free WiFi?

Yes, free WiFi is available to all visitors.

Overview
Overview
General
General
Are entrances and exits clearly marked?

Yes, entrances and exits are clearly marked throughout the space.

Accessibility
Accessibility
General
General
Do you offer cashless or touchless payment?

Superblue Miami is a cashless venue.

Ticketing
Ticketing
General
General
Is content available in languages other than English?

Spanish and English language content is available throughout Superblue Miami.

Accessibility
Accessibility
General
General
Are there places to sit?

Seating is available throughout the venue.

Accessibility
Accessibility
General
General
Who do I contact if I lost something inside Superblue Miami?

For lost items, please contact miami@superblue.com and our team will be in contact soon!

Overview
Overview
General
General
How do I purchase a ticket?

All visitors must reserve timed tickets for entry. We encourage you to purchase your tickets online through our website to ensure you can secure your desired date and time. A limited number of tickets are available for purchase on site at the Box Office.

Ticketing
Ticketing
General
General
Can I purchase a ticket over the phone?

Tickets can only be purchased through our ticketing page or on site at the Box Office.

Ticketing
Ticketing
General
General
Do I have to purchase my ticket in advance?

We cannot guarantee tickets will be available at the door as all visitors must reserve timed tickets for entry. We encourage you to purchase your tickets online through our website to ensure you can secure your desired date and time. A limited number of tickets are available for purchase on site at the Box Office.

Ticketing
Ticketing
General
General
Does the time listed on my ticket matter?

Yes, the time listed on your ticket is when you will enter the experience. Please arrive at or before your reserved time to enter the queue, as the timed ticket reservations are enforced to ensure the safety of our visitors and staff and to make your experience the best it can be.

Ticketing
Ticketing
General
General
How much do tickets cost?

Ticket prices vary based on when you visit. Adult tickets begin at $29 and Child tickets begin at $14. Tickets are less expensive when purchased online. Please visit the Superblue Miami page for more information.

Ticketing
Ticketing
General
General
Are tickets free for children?

Children 2 years old and under may enter free of charge. Children 3 years old and above are required to have a Child Ticket to enter.

Ticketing
Ticketing
General
General
Do you offer discounted tickets to students, military personnel, and/or senior citizens?

Yes, we are proud to offer discounted tickets to college students, active duty and veteran US military personnel, frontline workers, and senior citizens (65+). Please select the Student/Senior/Military Ticket option during checkout, and be prepared to show a valid form of ID upon entering Superblue Miami.

Ticketing
Ticketing
General
General
Do you offer discounted tickets to Florida Residents?

Yes, we are proud to offer discounted tickets to Florida Residents. Please select the Florida Resident Ticket option during checkout, and be prepared to show a valid form of ID upon entering Superblue Miami. Please note the Florida Resident ticket is only available when purchased online.

Ticketing
Ticketing
General
General
Do you offer discounted tickets to groups?

To inquire about private group tours or group sales for 10 or more guests, or if your school group, nonprofit, or organization has a special request, please contact groups@superblue.com and we will be in touch to plan your visit.

Ticketing
Ticketing
General
General
Is there a time limit for visits?

No, there is no strict time limit. We expect visitors to spend approximately 90 minutes at Superblue Miami, but this can vary for each visitor and may be longer if you choose to visit our Concept Store.

Ticketing
Ticketing
General
General
How will I receive my ticket?

When purchasing tickets, you will receive a confirmation via email and text message containing your tickets. To make changes to your ticket, or resend the confirmation email, please visit our Manage Tickets page.

Ticketing
Ticketing
General
General
Can I purchase a ticket when I arrive at Superblue?

We have a limited number of tickets available for purchase on site at the Box Office. However, due to demand, we highly recommend purchasing tickets online so that you can secure your preferred date and time.

Ticketing
Ticketing
General
General
What is your ticket refund policy?

Refunds are not offered. However we are happy to offer exchanges if you cannot attend at your reserved ticket time through our Manage Tickets page.

Ticketing
Ticketing
General
General
What should I do if I am running late or unable to attend the time listed on my ticket?

The time listed on your ticket is strictly enforced, and you must arrive 15 minutes prior to your time slot to enter the queue before proceeding into the experience. If you are unable to make your ticketed time, please exchange your ticket for a different time through our Manage Tickets page.

Ticketing
Ticketing
General
General
How much time do I have to explore Superblue Miami?

We expect most attendees to spend 60 to 90 minutes in the experience, but this can vary for each visitor and may be longer if you choose to visit our Concept Store or an add-on experience.

Ticketing
Ticketing
General
General
I bought the wrong date/time for my ticket. Can I get a refund?

Refunds are not offered. However, in the event that you can’t attend for your time and date, you can exchange your ticket for a new date and time. Only unused tickets are eligible for exchange for upcoming dates that have availability. Please note, ticket exchanges are self-service and can be managed through our Manage Tickets page.

Ticketing
Ticketing
General
General
I purchased a ticket but won’t be able to use it. May I give it to someone else?

Yes, please contact miami@superblue.com to transfer your ticket to someone else. Please be prepared to provide your name, as well as the name and email of the person you are transferring the ticket to.

Ticketing
Ticketing
General
General
My desired day and/or time to visit is sold out. Is there a waitlist?

In the case of a sold-out time slot, please try to find an alternate time to visit us, as sessions occur every 20 minutes. If your desired date is not yet available, we encourage you to find out about future ticket releases by signing up for our newsletter and following us on Instagram and Facebook for the latest announcements!

Ticketing
Ticketing
General
General
What if I am not feeling well on the day of my scheduled visit?

If you are not feeling well prior to your visit, please exchange your tickets to help us keep you, other visitors, and our staff safe and healthy. Unused tickets can be exchanged at any time on our Manage Tickets page.

Ticketing
Ticketing
General
General
Do you offer VIP or private tours?

Yes! Please contact groups@superblue.com and we will be in touch to plan your VIP experience.

Discover more about our private Miami events and group tours on our website.

Ticketing
Ticketing
General
General
Can I exchange my ticket for a different time or day?

Absolutely. Ticket exchanges are self-service through our Manage Tickets page. Only unused tickets are eligible for exchange for upcoming dates that have availability, and the tickets must be exchanged prior to your scheduled time.

Ticketing
Ticketing
General
General
How do I print my tickets?

Please visit our Manage Tickets page. From there, you can print your tickets or download them as a PDF. You can also print the ticket confirmation you received via email.

Ticketing
Ticketing
General
General
I want to modify my ticket order. How do I access my tickets?

Please visit our Manage Tickets page and login with your confirmation number and email address. From there, you will be able to modify your ticket order.

Ticketing
Ticketing
General
General
How can I get another copy of my order confirmation?

Please visit our Manage Tickets page. From there, you can resend your confirmation via email and/or text message.

Ticketing
Ticketing
General
General
I used the wrong email on my order. What do I do?

For your security, we do not allow customers to change the email address on an account without signing in to the account. Please contact us at miami@superblue.com for assistance.

Ticketing
Ticketing
General
General
How do I find out about the future release of tickets?

The best way to find out about future releases is to sign up for our newsletter and follow us on Instagram and Facebook for real-time updates!

Ticketing
Ticketing
General
General
I think I was charged twice. What should I do?

Initially before purchasing, our system authorizes a hold on your card to ensure the funds are available to complete your purchase. This hold disappears within 48 hours. Please contact miami@superblue.com if you do not see the hold removed after 48 hours.

Ticketing
Ticketing
General
General
What is Superblue Miami’s address?

1101 NW 23rd Street
Miami, FL 33127

Superblue Google Business Profile

Getting Here
Getting Here
General
General
Where can I park?

Metered on-street parking is available on NW 23rd St, NW 11th Ave, and NW 12th Ave. Valet parking is also available for a fee.

Getting Here
Getting Here
General
General
What is the best public transportation option?

Superblue Miami is located directly across from the Rubell Museum in Allapattah. Superblue is near the Santa Clara Metrorail Station, which is available on the Orange Metrorail Line. Superblue is also accessible by Brightline’s Miami Central Station. Superblue is also accessible through ride sharing services like Uber or Lyft. Brightline Plus ticket holders can receive free transportation from the Miami Central Station, as we are located within the 5 mile radius.

Getting Here
Getting Here
General
General
Where can I drop off and pick up visitors?

Guests can be dropped off or picked up at the Superblue Miami main entrance located at NW 23rd Street between 11th and 12th Avenues.

Getting Here
Getting Here
General
General
What neighborhood is Superblue Miami in?

We are located in Allapattah.

Getting Here
Getting Here
General
General
What are nearby notable attractions?

Superblue Miami is located across the street from the Rubell Museum and around the corner from Hometown BBQ.

Getting Here
Getting Here
General
General
Are outside food and drinks allowed on premises?

Outside food and drink is not permitted.

Food, Beverage, and Retail
Food, Beverage, and Retail
General
General
Are food and drinks allowed in the gallery spaces?

No, food and drinks are not allowed in the gallery spaces.

Food, Beverage, and Retail
Food, Beverage, and Retail
General
General
Is Superblue Miami available to rent for private events?

Yes, Superblue Miami is available to rent for private parties, dinners, weddings, or immersive events in Miami, featuring a 5,000-square-foot flexible events space. Please contact miamievents@superblue.com and our team will be in contact to plan your event.

Food, Beverage, and Retail
Food, Beverage, and Retail
General
General
Where can I buy Superblue Miami merchandise?

Superblue Miami merchandise is available at our on-site Concept Store.

Food, Beverage, and Retail
Food, Beverage, and Retail
General
General
Are there age requirements for children?

There are no age restrictions for children to enter Superblue Miami.

Please note that children under 48 inches/under the age of three must be accompanied by an adult in teamLab’s Massless Clouds Between Sculpture and Life. Please keep a watchful eye on your children, hold their hand, and monitor their experience within the installation. No unaccompanied minors can roam around this experience.

Children and Family
Children and Family
General
General
Is there a dedicated nursing station at Superblue Miami?

No, there is no dedicated nursing station on site.

Children and Family
Children and Family
General
General
Are strollers allowed at Superblue Miami?

Yes, strollers are allowed at Superblue Miami. However, please note that to protect the immersive art installations, certain areas of the experience do not allow strollers, including installations by Es Devlin and James Turrell. Convenient stroller parking is provided in these areas and experience guides are available help.

Children and Family
Children and Family
General
General
Is there somewhere I can park my stroller?

No, dedicated stroller parking is not available.

Children and Family
Children and Family
General
General
Is there a dedication location for breastfeeding?

There is no designated area however you may contact guest services for a safe location to breastfeed.

Children and Family
Children and Family
General
General
Do you offer programming for children and families?

Yes! Stay up to date on our events by signing up for our newsletter and following us on Instagram and Facebook for the latest announcements.

Children and Family
Children and Family
General
General
Is Superblue Miami wheelchair accessible?

Yes, all exhibitions are wheelchair accessible.

Accessibility
Accessibility
General
General
Do you offer courtesy wheelchairs?

Yes, we offer a limited number of courtesy wheelchairs.

Accessibility
Accessibility
General
General
Are service animals allowed inside Superblue Miami?

Yes, service animals are admitted inside Superblue Miami. Please be prepared to show identification for your service animal upon entering.

Accessibility
Accessibility
General
General
Is there a designated drop-off area?

Drop-off areas are located at the Superblue main entrance at NW 23rd Street between 11th and 12th Avenues.

Accessibility
Accessibility
General
General
Superblue

GET IN TOUCH

Email icon
general inquiries
info@superblue.com
Email icon
SUPERBLUE MIAMI
miami@superblue.com